Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legally binding agreement between you (“Client”) and Dope Content Co., a video production agency based in Cambridge, Ontario, Canada (“DCC,” “we,” “our,” or “us”). By engaging our services, submitting a project enquiry, signing a proposal, or making a payment, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not engage our services. These Terms apply to all video production, post-production, content strategy, distribution, and related creative services provided by DCC.

2. Services

DCC provides cinematic video production and content marketing services including, but not limited to: talking head video production, real estate listing videos, agent authority profiles, funeral home marketing videos, senior living facility videos, social media reels, documentary content, colour grading, and distribution strategy.

The specific deliverables, timelines, and pricing for each project are set out in a written proposal or production agreement (“Project Brief”) signed by both parties. In the event of any conflict between these Terms and a Project Brief, the Project Brief will prevail with respect to the specific project.

3. Booking, Deposits, and Payment

3.1 Project Confirmation

A project is confirmed only upon receipt of a signed Project Brief and the required deposit. Verbal agreements do not constitute a booking. DCC reserves the right to decline or discontinue work at its discretion.

3.2 Deposit

A non-refundable deposit of 50% of the total project fee is required to secure your production date and begin pre-production. The deposit covers discovery, strategy, pre-production planning, and the reservation of crew and equipment.

3.3 Final Payment

The remaining balance is due upon delivery of the final edited master file(s), prior to the release of full-resolution assets. Final deliverables will not be released until payment is received in full.

3.4 Late Payments

Invoices not paid within 14 days of the due date are subject to a late fee of 1.5% per month (18% per annum) on the outstanding balance. DCC reserves the right to suspend delivery of any outstanding deliverables until overdue amounts are settled.

3.5 Taxes

All fees are quoted in Canadian dollars and are exclusive of applicable taxes. HST will be charged where applicable to Canadian clients.

4. Cancellations and Rescheduling

4.1 Cancellation by Client

If the Client cancels a confirmed project:

• More than 14 days before production: The deposit is forfeited. No additional charges apply.
• 7–14 days before production: The deposit is forfeited, plus 25% of the remaining balance is due to cover crew holds and pre-production costs.
• Less than 7 days before production: The full project fee is due, as crew, equipment, and scheduling resources have been committed.

4.2 Rescheduling

One reschedule per project is permitted without penalty, provided at least 7 days' written notice is given. Subsequent reschedules or reschedules with less than 7 days' notice may incur a rescheduling fee of $250–$500 depending on crew and logistics involved.

4.3 Cancellation by DCC

DCC reserves the right to cancel a project due to unforeseen circumstances (e.g., illness, emergency, equipment failure). In such cases, DCC will offer a rescheduled date or a full refund of any amounts paid.

5. Client Responsibilities

The Client agrees to:

• Provide accurate, complete, and timely information required for production (e.g., location details, talent availability, brand guidelines, reference materials)
• Ensure all necessary permissions and releases are obtained for any locations, people, music, or materials included in the production, unless otherwise agreed in writing
• Provide a designated decision-maker with authority to approve creative direction and deliverables
• Review and provide consolidated, written feedback within the timeframes specified in the Project Brief
• Ensure that filming locations are accessible, safe, and comply with all applicable laws and regulations

DCC is not responsible for delays or additional costs arising from the Client's failure to meet these responsibilities. Additional production time required due to Client delay may be billed at DCC's standard hourly rate.

6. Revisions and Approvals

6.1 Included Revisions

Each project includes a defined number of revision rounds as specified in the Project Brief (typically two rounds of edit revisions). Revisions must be submitted as a single consolidated set of notes per round.

6.2 Additional Revisions

Revision requests beyond the agreed scope will be quoted separately and billed at DCC's standard post-production rate. DCC will provide a written estimate before proceeding.

6.3 Approval and Sign-Off

Upon delivery of a final version, the Client has 5 business days to provide written approval or consolidated revision notes. Silence beyond 5 business days constitutes acceptance of the delivered version.

7. Intellectual Property and Licensing

7.1 Client Ownership of Deliverables

Upon receipt of full payment, DCC assigns to the Client all copyright in the final edited video deliverables as specified in the Project Brief. This assignment covers use across the channels and territories agreed upon in writing.

7.2 Raw Footage

Ownership of raw (unedited) footage remains with DCC unless explicitly purchased by the Client in writing. Raw footage may be made available for purchase at an additional fee.

7.3 DCC Portfolio Rights

Unless the Client requests confidentiality in writing prior to production, DCC retains the right to display completed deliverables in its portfolio, website, social media channels, and marketing materials for the purpose of showcasing its work.

7.4 Third-Party Assets

If the Client requires the use of licensed music, stock footage, fonts, or other third-party assets, all associated licensing fees are the Client's responsibility unless otherwise agreed. DCC will advise on licensing requirements during pre-production.

7.5 Pre-Payment

No intellectual property rights are transferred until full payment has been received. DCC retains all rights to deliverables until the project is paid in full.

8. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the project. DCC will not disclose Client business information, unreleased content, or strategic plans to third parties without written consent, except as required by law.

9. Warranties and Representations

The Client warrants and represents that:

• It has the right to authorise DCC to film at all agreed locations
• All individuals appearing in the production have provided informed consent
• Any brand materials, logos, or trademarks provided to DCC do not infringe third-party intellectual property rights
• The final deliverables, as used by the Client, will not violate any applicable laws

DCC warrants that it will perform services with professional skill, care, and diligence and that deliverables will materially conform to the agreed Project Brief.

10. Limitation of Liability

To the maximum extent permitted by applicable law, DCC's total liability to the Client for any claim arising from or related to these Terms or the services provided shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

DCC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to lost profits, loss of business opportunity, or loss of data, even if advised of the possibility of such damages.

DCC is not responsible for damages arising from: the Client's use of deliverables in a manner inconsistent with professional standards or applicable law; third-party platform changes (e.g., social media algorithm updates); or circumstances outside DCC's reasonable control.

11. Force Majeure

Neither party shall be held liable for delays or failures in performance resulting from causes beyond their reasonable control, including acts of God, labour disputes, government restrictions, pandemic, natural disasters, or infrastructure failure. The affected party will notify the other promptly and both parties will work in good faith to reschedule or resolve the impact.

12. Dispute Resolution

In the event of a dispute arising from these Terms or any project, the parties agree to first attempt resolution through good-faith negotiation. If negotiation fails within 30 days, the parties agree to non-binding mediation before pursuing litigation.

Any litigation shall be conducted in the courts of Ontario, Canada. These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.

13. General Provisions

13.1 Entire Agreement

These Terms, together with any applicable Project Brief, constitute the entire agreement between the parties and supersede all prior representations, negotiations, and understandings.

13.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Amendments

DCC may update these Terms periodically. Continued engagement of our services after changes are posted constitutes acceptance. Changes do not affect projects already confirmed under prior Terms.

13.4 No Waiver

Failure by DCC to enforce any provision of these Terms shall not constitute a waiver of DCC's right to enforce that provision in the future.

14. Contact

For questions regarding these Terms, please contact: