Privacy Policy

1. Introduction

Dope Content Co. (“we,” “our,” or “us”) is a video production agency based in Cambridge, Ontario, Canada. We are committed to protecting the personal information of our clients, prospective clients, and website visitors in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit dopecontent.co or engage our services. By using our website or services, you consent to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

When you contact us through our website or communicate with us directly, we may collect:

• Your name and the name of your business or organisation
• Your email address and phone number
• Your website URL and industry
• Information you provide about your project vision, goals, and budget
• Any files or assets you voluntarily share with us during a project

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• Your IP address and approximate geographic location (country/region)
• Browser type, version, and operating system
• Pages visited, time spent, and navigation patterns
• Referring website or search query
• Device type (desktop, mobile, tablet)

This information is collected through standard server logs and, where applicable, through analytics tools such as Google Analytics 4. We do not collect this information in a manner that identifies you personally unless you have provided identifying information in the same session.

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to your enquiries — When you submit a project brief or contact form, we use your information to follow up and assess whether we are a good fit for your project.
• To provide and improve our services — We use project-related information to produce, deliver, and refine video content and related creative services.
• To communicate with you — We may send you updates, invoices, production schedules, and other service-related communications.
• To analyse website performance — Aggregated, anonymised analytics data helps us understand how visitors use our website so we can improve the user experience.
• To comply with legal obligations — We may use or disclose information as required by law, regulation, or court order.

We do not use your personal information for unsolicited marketing communications without your consent. If you have opted into receiving updates from us, you may unsubscribe at any time by contacting us at the address below.

4. Disclosure of Your Information

We do not sell, rent, or trade personal information to third parties. We may share information only in the following limited circumstances:

• Service providers — We may engage trusted third-party vendors (e.g., cloud storage, invoicing platforms, email tools) who are contractually obligated to handle information securely and only as instructed by us.
• Legal requirements — We may disclose information if required to do so by law, or if we believe such action is necessary to protect our rights, prevent fraud, or comply with a judicial proceeding.
• Business transfers — In the event of a merger, acquisition, or sale of all or part of our business, personal information may be transferred as part of that transaction. We will notify affected individuals beforehand.

5. Third-Party Services and Embedded Content

Our website contains embedded content from third-party platforms, including YouTube. When you interact with embedded YouTube videos, YouTube may collect data in accordance with its own privacy policy. We encourage you to review Google's Privacy Policy for information on how YouTube handles user data.

We use the following third-party services that may process data:

• Google Analytics 4 — Website analytics (anonymised). You may opt out via the Google Analytics Opt-Out Browser Add-on.
• Netlify — Hosting and form submission processing. Netlify receives form data submitted through our contact form. See Netlify's Privacy Policy.
• YouTube / Google — Embedded video content.

6. Cookies

Our website uses minimal cookies. These may include essential session cookies required for site functionality and analytics cookies placed by Google Analytics (which you may opt out of as described above). We do not use advertising or tracking cookies for retargeting purposes.

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect website functionality.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. In practice:

• Enquiry and contact form data is retained for up to 24 months for business development purposes and then securely deleted.
• Client project information is retained for up to 7 years for accounting and legal compliance, then securely deleted or anonymised.
• Website analytics data is retained in aggregated, anonymised form indefinitely.

8. Your Rights

Under PIPEDA and applicable provincial law, you have the right to:

• Know what personal information we hold about you
• Request access to your personal information
• Request correction of inaccurate information
• Withdraw your consent to our use of your information (subject to legal and contractual restrictions)
• Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

To exercise any of these rights, please contact our Privacy Officer at getstarted@dopecontent.co. We will respond within 30 days.

9. Security

We take reasonable precautions to protect personal information from loss, theft, unauthorised access, disclosure, copying, and misuse. Our website is served over HTTPS and our form data is transmitted securely. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are directed at business professionals and organisations. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has submitted information to us, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated date. We encourage you to review this page periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

You may also contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 if you feel your privacy rights have not been adequately addressed.